Our dedicated supplier partnership team make it their business to hand-pick and manage only the very best agents. An agent can only join our network if they can demonstrate they meet our standards.
The selection process includes the following:
Comprehensively briefing the potential partner to ensure all service requirements can be met, and running test cases through the reporting system to ensure understanding and adherence.
Gathering information about the agent’s size, capabilities, service, offerings and pricing, to be sure they can deliver the service we require.
Undertaking full due diligence on those we wish to select as partners.
Visiting the potential partner’s facility and meeting key personnel
Establishing service level agreements.